It's strange...I gotten a lot of stuff from FAC and it's worked just fine. When I did have to speak with them, the customer service was great. I fact the worst, by far was from KVAR. It was a defect with a new rifle that I had ordered from them. When I called about sending it back for a replacement, The "lady I spoke with told me I was wrong and that that it was impossible for a SAM-7 to have a problem because it was inspected 3 times before it left the factory. IMPOSSIBLE she said... I think, ..she didn't speak english very well.