RookieShot

+1

I read that Mike was going to help out the people that purchased the MD-20 withing the last 30 days. This comment was great and I was impressed with his effort to help smooth through this dramitic price transition. I then found out from CSS that this did not apply to the customers that did not purchase from MD Arms directly. I just thought that put CSS in a bad position. I talked to Greg at CSS and he offered to provide $100 of store credit or I could return the drum and get a full refund (at his loss). I thought that this was an example of GREAT customer service. He did not have to do a

I was also very surprised at the lack of a response from MD Arms and the positive response from CSS. I called CSS after receiving this response. They offered to refund my full $260 for my unused MD-20 drum. He said that he would eat the loss. He explained that he only had one week to ship his stock of drums back to MD Arms for credit. After that he owned them at the price he paid (which was $100 more than MD Arms is selling them for now). Even if I sent the drum back to CSS expedited over night, CSS would still not be able to get it back to MD Arms in time to get credit. I mentioned that

I just bought a MD-20 Drum last week from Carolina Shooters Supply for the full $260. What will you be offering for the customers that have ordered in the past 30 days? Ijust noticed that CSS no longer has the MD-20 for sale. I wonder if I got the dubious honor of buying the last drum at full price? :-(

I just bought a MD-20 Drum last week from Carolina Shooters Supply for the full $260. What will you be offering for the customers that have ordered in the past 30 days?