I've personally never dealt with their customer service, but I think TAPCO's products are pretty nice. They make some stuff other companies don't, or charge too much for. I have a MPA9 mini and I paid $40 for a 2 extra polymer 35 rd sten mags, and they work and look great. Same with my Saiga's T6 stock, that thing's rock solid. You have to give credit where it's due, and TAPCO definitely earned my respect.