I also had a bad experience and warn others be VERY patient and expect zero communication. We are not alone, their Facebook page is full of people posting and commenting about not getting through on the phones or e-mail.
Personally I ordered a barrel shroud Dec 12th before the panic began. I got an e-mail from Michael right after the order saying it would ship the following Tuesday. Well nothing that week, or the following. Started replying the to original e-mail from him, nothing. Sent new e-mails, nothing. Filled out the contact form on the website, nothing. Found his cell phone v