I am having the same issue as you guys. My order was placed on 8 Jan, payment came out from my bank account on 11 Jan, but my MDARMS account shows "processing" for this order. I've sent a couple emails asking if I can get an estimated date, but no response.
I've placed a couple orders in the past and those transactions went perfectly, so I would like to give MDARMS the benefit of the doubt. I am not sure how long I am willing to wait without any information at all. If I had any type of feedback, I would feel better about the status of my order and the company in general.
Seeing that MDARMS wont return any emails, and they have no phone number, I have no idea what to do. Should I wait this out longer without any feedback from MDARMS? Should I ask my bank do a chargeback? I would hate to initiate a chargeback since they look bad on a company and may have fees that would be passed down to MDARMS.