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Russian American Armory Co. customer service


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#1 Mike-4

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Posted 29 September 2008 - 09:55 PM

I just want to give a big thumbs up for RAAC's outstanding customer service. I have a Saiga 7.62x39 16" rifle that was having feeding issues. I purchased the rifle brand new, put approx 60 rds through it hoping it was just a break in issue but was having no luck... I had a single shot Saiga. I emailed Clyde at RAAC's Sales and Marketing unit and was very impressed with their customer service. To begin with, my emails were answered quickly and Clyde was very accessible. RAAC paid for all the shipping and my turn around time was about 10 days. Turns out my trigger group needed some polishing. RAAC even threw in a brand new 10rd mag for my troubles.

I haven't tested my rifle yet since I just got it back today. Its almost a moot issue because I'm just so thrilled with the way I was treated. I'm sure my Saiga will work properly and will take it to the range soon. If not, I'll just send it back. I just wanted to let everyone know that RAAC has a great rifle and great CS to match.

#2 Mississippi Auto Arms

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Posted 29 September 2008 - 10:44 PM

There are few companies around with better customer service than RAAC





I just want to give a big thumbs up for RAAC's outstanding customer service. I have a Saiga 7.62x39 16" rifle that was having feeding issues. I purchased the rifle brand new, put approx 60 rds through it hoping it was just a break in issue but was having no luck... I had a single shot Saiga. I emailed Clyde at RAAC's Sales and Marketing unit and was very impressed with their customer service. To begin with, my emails were answered quickly and Clyde was very accessible. RAAC paid for all the shipping and my turn around time was about 10 days. Turns out my trigger group needed some polishing. RAAC even threw in a brand new 10rd mag for my troubles.

I haven't tested my rifle yet since I just got it back today. Its almost a moot issue because I'm just so thrilled with the way I was treated. I'm sure my Saiga will work properly and will take it to the range soon. If not, I'll just send it back. I just wanted to let everyone know that RAAC has a great rifle and great CS to match.


Mississippi Auto Arms - Your source for Saiga Accessories. Type in code "s12forum" during checkout on our website and get 5% off your order (ex firearms, NFA, and shipping). If you want a Mississippi Auto Arms decal, type a note in the comment section and we will send you one with your order.





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#3 Azrial

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Posted 29 September 2008 - 11:02 PM

Yep, when I bought mine I got one with a mag latch that was too long. Clyde called me personally and offered to fix the shotgun and/or sent me a drawing on how to do so myself. They were very customer service oriented!

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#4 klm390

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Posted 20 November 2008 - 11:35 AM

Same here. Very quick after normal business hours response from Clyde Woods. He is sending out a new part right away. I just hope I identified all the problems now that the part is on the way.

#5 lonerider

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Posted 22 November 2008 - 11:11 AM

Mine had a crooked FSB, sent it back and got a whole new rifle!! All I got was a Saiga Koozie :(
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#6 Juggernaut

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Posted 22 November 2008 - 11:14 AM

just moving to feedback... :rolleyes:

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#7 Ben Vampatella

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Posted 22 November 2008 - 12:20 PM

My dealings with Clyde over time have been nothing but exceptional. Everyone over there are exceptional people.

It is very rare in the gun world to have these types of people, and its the whole lot of them that are like this. They are the epitome of the saiga community, both from the business aspect, as well as the personal side.
Rockin the Saiga world since 2003




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