gkcf 8 Posted January 27, 2009 Report Share Posted January 27, 2009 Seriously could not be happier. With all the warnings about slow shipping, I was expecting to recieve my parts order from Dinzag last. I got it first. Very quickly at that. The super slick buisness card, ear plugs, and nylon hole plugs are a really nice touch. On top of that, I get a handwriten note that one of the parts was on back order and that I could cancel if it was a problem. I've never seen anybody man up like that. Very impressed! As a side note on the back ordered parts, any idea when the tapco saw pistol grips will be in? It's not a problem either way, just curious. Quote Link to post Share on other sites
cellsworth 21 Posted January 28, 2009 Report Share Posted January 28, 2009 Yes, Dinzag's customer service is first rate! The following comments reflect my experience. I am not trying to speak for Brian. The speed with which items ship seems to depend primarily upon whether or not the items are in stock. In general, the best way to reach Brian with questions is via e-mail. He is too busy to check here frequently. Quote Link to post Share on other sites
305diver 2 Posted January 29, 2009 Report Share Posted January 29, 2009 A big +++1!!! to that. top notch inovator... Quote Link to post Share on other sites
TexasAg 0 Posted January 29, 2009 Report Share Posted January 29, 2009 Excellent parts for my Saiga12 and 308....he had trouble shipping the NATO length AK stock, due to vendor being backordered....... so he promptly refunded my $$$. Great communications and service....!!!! AAA+++ thanks again.....! Quote Link to post Share on other sites
gkcf 8 Posted January 29, 2009 Author Report Share Posted January 29, 2009 In general, the best way to reach Brian with questions is via e-mail. He is too busy to check here frequently. Thanks for the tip! Quote Link to post Share on other sites
impcmonk 1 Posted February 2, 2009 Report Share Posted February 2, 2009 +1 The Surefire mags came much quicker than I expected. Quote Link to post Share on other sites
dinzag 31 Posted February 4, 2009 Report Share Posted February 4, 2009 Hey guys, thank you for your patience. We literally have thousands of dollars of parts due to us. That's the best part of our day when we can cross an order off the list & ship it. Before the election we had inventory, now we have a backorder list. Tapco is the biggest offender, hopefully they can ramp it up a bit & we can get back to business as usual. As always feel free to give me or Angie a shout & check on things. Thanks, Brian Quote Link to post Share on other sites
Stever 0 Posted February 4, 2009 Report Share Posted February 4, 2009 I agree. Great customer service and communication. These folks run a business the way things used to be done...they respect and value their customers. Give 'em more business, we need to keep good companies like Dinzag around. Quote Link to post Share on other sites
Paulry 50 Posted February 4, 2009 Report Share Posted February 4, 2009 Brian and his wife are great! Fantastic service and communication. Stand behind their words with actions. And have great products that work. Please do your business with them, I will. Thanks! Frosty Quote Link to post Share on other sites
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