rydin5pinna5 0 Posted December 15, 2010 Report Share Posted December 15, 2010 I placed an order back in November and have never received any information about it since. I have also sent emails regarding this and have had no responses. Has this happened to anyone else or is there usually this long of a wait to get a shipment? Quote Link to post Share on other sites
TARE 47 Posted December 15, 2010 Report Share Posted December 15, 2010 (edited) I had good luck with the e-mail department, not the phone. I also ordered in november and am still waiting for a quad rail with sights; I believe the rails were expected in sometime this month, is that what product this is in regard too? Edited December 15, 2010 by TARE Quote Link to post Share on other sites
cvhanh20 1,052 Posted December 16, 2010 Report Share Posted December 16, 2010 We've been having some people's emails going to spam folder and our system crash twice over the last two weeks due to virus problem. I just made aware some callers are having problems get through on our phone system, we are working on that as well. If you have Question regarding your order call our direct customer service number 812 550 5190. Quote Link to post Share on other sites
TARE 47 Posted December 20, 2010 Report Share Posted December 20, 2010 We've been having some people's emails going to spam folder and our system crash twice over the last two weeks due to virus problem. I just made aware some callers are having problems get through on our phone system, we are working on that as well. If you have Question regarding your order call our direct customer service number 812 550 5190. This number is equally ineffective. Carmeron have you tried calling one of the provided service numbers? Quote Link to post Share on other sites
cvhanh20 1,052 Posted December 22, 2010 Report Share Posted December 22, 2010 We've been having some people's emails going to spam folder and our system crash twice over the last two weeks due to virus problem. I just made aware some callers are having problems get through on our phone system, we are working on that as well. If you have Question regarding your order call our direct customer service number 812 550 5190. This number is equally ineffective. Carmeron have you tried calling one of the provided service numbers? Sorry there is still an issue, but we are working on these issues, thanks for the feedback, this will be ironed out! Quote Link to post Share on other sites
Skitterfish 10 Posted December 27, 2010 Report Share Posted December 27, 2010 I also have a November backorder for the extended quad with sights and noticed that they were listed as available for a few days recently. Just wondering when the older backorders will be ready to ship? Quote Link to post Share on other sites
cvhanh20 1,052 Posted December 27, 2010 Report Share Posted December 27, 2010 I also have a November backorder for the extended quad with sights and noticed that they were listed as available for a few days recently. Just wondering when the older backorders will be ready to ship? Our rails are available, but we are still waiting on the front sights. We have been shipping all backorder, we have more going out today and tomorrow. but without sights, we will ship those as soon as they come in at our expense. As far as the sights, the anodizer has been fired and will no longer be doing work for Chaos. We have hired a new coating company and should have these back in three days! I apologizes for the delays, we have tried everything to make this happen before Xmas, but some people could care less about others, and keeping to a time line, and this only gets worst around the holidays. Chaos would like to thank everyone for their patience during this period. Quote Link to post Share on other sites
Skitterfish 10 Posted December 27, 2010 Report Share Posted December 27, 2010 Thanks for the update. I work in manufacturing and understand how that sort of thing goes with outsourced work. I know that it will be well worth the wait when it gets here! Quote Link to post Share on other sites
t99hv 0 Posted January 9, 2011 Report Share Posted January 9, 2011 Got my rail with sights yesterday. Ordered it Tuesday. This thing is outstanding. Great product Quote Link to post Share on other sites
nattyiceking 33 Posted January 12, 2011 Report Share Posted January 12, 2011 Wish I saw this earlier.. people waiting months for packages and viruses in the system (is my credit card number safe?) worries me. I placed an order for the chaos tri-rails on monday, the order went through but It still hasnt shipped I dont think. I sent an email yesterday asking for a tracking number, still no response. (did it go to your spam folder?) I need the rails by next thursday so If I dont hear anything by this friday I will be cancelling my order and taking my buisness elsewhere. Quote Link to post Share on other sites
nattyiceking 33 Posted January 13, 2011 Report Share Posted January 13, 2011 I just got an email dated about an hour after my first post, saying they are in the middle of moving so I can understand that. Also got my tracking info a couple hours after that.. awesome, I really had my mind set on the chaos rails Quote Link to post Share on other sites
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