notofnow 5 Posted March 10, 2012 Report Share Posted March 10, 2012 Has anyone recently ordered anything from Magnolia State Armory and actually got their stuff? I ask because I ordered ar mag adapter rebuild kit about a week ago and i haven't gotten anything except for the original email saying my order was processed. No response to my follow up emails requesting info on when my order will be shipped and can't find a phone number to call. Quote Link to post Share on other sites
Gunsotsu 2 Posted March 10, 2012 Report Share Posted March 10, 2012 (edited) Same boat here. I've left message on their facebook page as well. Edited March 10, 2012 by Gunsotsu Quote Link to post Share on other sites
Gunsotsu 2 Posted March 10, 2012 Report Share Posted March 10, 2012 Got ahold of Nathan via Facebook, updates are forthcoming. Quote Link to post Share on other sites
SgtRaven 531 Posted March 11, 2012 Report Share Posted March 11, 2012 (edited) MSA response time and turnaround was on a longer side in the past, so be patient and allow few weeks to receive it. Nathan is processing adapters in batches. Mine took 5 weeks or so to receive, but I've heard of longer times. For those "on the fence", Cobra 76 two (Business Member) keeps them in stock and ships fast. Edited March 13, 2012 by Sgt. Raven 1 Quote Link to post Share on other sites
Edition 0 Posted March 13, 2012 Report Share Posted March 13, 2012 I ordered mine the first week or so of last month and recieved it in about a week. I know this doesn't help you in your situation , I'm just adding that I had a pleasant dealing with MSA. Quote Link to post Share on other sites
avnate 335 Posted March 18, 2012 Report Share Posted March 18, 2012 There is a lot on my plate and it didn't help AT&T took 2 weeks to get my internet back. I have been feverishly trying to get all order out and catch up on the new site to launch as it was to be up last untill AT&T put me behind. There is a lot of changes coming and all at once as it looks. Quote Link to post Share on other sites
notofnow 5 Posted March 21, 2012 Author Report Share Posted March 21, 2012 There is a lot on my plate and it didn't help AT&T took 2 weeks to get my internet back. I have been feverishly trying to get all order out and catch up on the new site to launch as it was to be up last untill AT&T put me behind. There is a lot of changes coming and all at once as it looks. So when do you think my order will be shipped? I only ask because I've not gotten a response from my emails and my credit card was charged on the 5th of this month. Most merchants don't charge your card until just before they ship an item if there is going to be a significant delay on the order. Quote Link to post Share on other sites
Gunsotsu 2 Posted March 21, 2012 Report Share Posted March 21, 2012 There is a lot on my plate and it didn't help AT&T took 2 weeks to get my internet back. I have been feverishly trying to get all order out and catch up on the new site to launch as it was to be up last untill AT&T put me behind. There is a lot of changes coming and all at once as it looks. So when do you think my order will be shipped? I only ask because I've not gotten a response from my emails and my credit card was charged on the 5th of this month. Most merchants don't charge your card until just before they ship an item if there is going to be a significant delay on the order. This. Quote Link to post Share on other sites
liberty -r- death 1,445 Posted March 21, 2012 Report Share Posted March 21, 2012 There is a lot on my plate and it didn't help AT&T took 2 weeks to get my internet back. I have been feverishly trying to get all order out and catch up on the new site to launch as it was to be up last untill AT&T put me behind. There is a lot of changes coming and all at once as it looks. So when do you think my order will be shipped? I only ask because I've not gotten a response from my emails and my credit card was charged on the 5th of this month. Most merchants don't charge your card until just before they ship an item if there is going to be a significant delay on the order. This. ? Quote Link to post Share on other sites
avnate 335 Posted March 22, 2012 Report Share Posted March 22, 2012 I'd expect to have everyones order out over the weekend including yours. I understand everyone want things now and yes I agree it's been a long wait already. MSA is a specialty manufacturer first and foremost.... We make items that are unique and in high demand. So running batches and having a manufacturing process is a must. I do not make adapters one at a time in a garage with a metal bender and a torch. If you'd like to pay for "one at a time" building prices your cost to you just tripled. Issue is when tax refunds come out and we get hit with 100+ orders in a 2-3 week period and it takes 100+ hours to complete milling, arrange anodize, assemble then ship. Bottom line someone is gonna wait longer than others depending on when they place the order. Edition above is an exaple of just that. He caught us coming out of a run with extra and had less of a wait. To address emails... I try my best to but as I have stated 100 hours of work on top of a 40-45 hour work week you are only gonna bleed this turnip so much before I'm exhausted. Which brings me back to the changes I am making. There is only so much I can do in a day and with the extra help we'll get more done. I hear everyone and the issues daily.... and am addressing as fast as I can. N 1 Quote Link to post Share on other sites
pyzik 597 Posted March 22, 2012 Report Share Posted March 22, 2012 MSA, that's great! Thanks for updating everyone and keep up the good work. Quote Link to post Share on other sites
ozziemo27 0 Posted March 24, 2012 Report Share Posted March 24, 2012 Sure hope I get mine next week, I ordered mine February 19 and still nothing or any responses to an email. Quote Link to post Share on other sites
notofnow 5 Posted March 26, 2012 Author Report Share Posted March 26, 2012 Sure hope I get mine next week, I ordered mine February 19 and still nothing or any responses to an email. If nothing else you can call your credit company and file credit card fraud. Quote Link to post Share on other sites
Gunsotsu 2 Posted March 28, 2012 Report Share Posted March 28, 2012 Yeah, so here's what's inspiring my rage. When I ordered, it clearly said "in-stock" on the website. And here I sit without the adapter. What the excuse for that? Quote Link to post Share on other sites
aknoobie 0 Posted March 28, 2012 Report Share Posted March 28, 2012 I purchased 10 Adapters from Nate through a Postal Money Order per Nates request. That was over a month and a half ago. When I purchased them Nate said that he had 10 adapters sitting aside and apon recieving the money order he said he would send me a tracking number the next day. Weeks went by with no package or tracking number. After a few weeks of emails he finally contacted me saying that he had a package with my name on it ready for shipment. Again weeks have gone by with no update, no tracking numbers, and no package. Ive emailed him 13 times, messaged him on here, tried to contact him through his friends, texted and called him. Today I tried to call and his number has been disconnected. He logged on here after I messaged through his profile but he did not read or respond to my multiple messages. I have exahusted all avenues of possible contact short of driving to his work. I do not know what is going on but I just want my adapters. All my projects are on hold and I am loosing money. I understand he has gone through some difficult times and I am trying to remain calm cool and collected but its getting harder day by day. I just want so answers or just my adapters.... Quote Link to post Share on other sites
avnate 335 Posted March 29, 2012 Report Share Posted March 29, 2012 Updates are coming. Will has been brought up to speed and in the next 48 hours will have emails sent out with tracking and status update. This will not be from a MSA email account. The old email is no more and forwarding to the new till the site switches over. Please be nice to her... I know you guys are upset and yes I am to blame (I am MSA) and will do everything to correct. Will is coming on board into a shit storm wanting to make sure you guys are taken care of and relieve me of some duties so I can push harder and faster in other areas desperately needed to get caught up. Quote Link to post Share on other sites
Gunsotsu 2 Posted March 30, 2012 Report Share Posted March 30, 2012 Updates are coming. Will has been brought up to speed and in the next 48 hours will have emails sent out with tracking and status update. This will not be from a MSA email account. The old email is no more and forwarding to the new till the site switches over. Please be nice to her... I know you guys are upset and yes I am to blame (I am MSA) and will do everything to correct. Will is coming on board into a shit storm wanting to make sure you guys are taken care of and relieve me of some duties so I can push harder and faster in other areas desperately needed to get caught up. I'm sorry, but we've been hearing this song and dance for a while now. At this point I'll believe it when the money is credited back to my card or hell freezes and I actually receive the adapter. 1 Quote Link to post Share on other sites
avnate 335 Posted March 30, 2012 Report Share Posted March 30, 2012 Updates are coming. Will has been brought up to speed and in the next 48 hours will have emails sent out with tracking and status update. This will not be from a MSA email account. The old email is no more and forwarding to the new till the site switches over. Please be nice to her... I know you guys are upset and yes I am to blame (I am MSA) and will do everything to correct. Will is coming on board into a shit storm wanting to make sure you guys are taken care of and relieve me of some duties so I can push harder and faster in other areas desperately needed to get caught up. I'm sorry, but we've been hearing this song and dance for a while now. At this point I'll believe it when the money is credited back to my card or hell freezes and I actually receive the adapter. I hope you hadn't packed your winter coat yet .... pm me your order info and I will put a nail in this today. To address the "Song and Dance" issues. As I have stated repeatedly I was without internet for 2-3 weeks till AT&T decided to come fix my issue. On a separate issue I still have sporadic site issues and the email server issue is not fixed. Trouble tickets to the hosting company have been made to resolve. This is why the new site has not been launched yet. Once I get all the new site bugs fixed all will hopefully run smoothly. Yes there are other issues but in the end everyone gets their order. Will is going to handle the emails so I can focus on getting the last 30 or so adapters made. Quote Link to post Share on other sites
burnpgh 4 Posted March 31, 2012 Report Share Posted March 31, 2012 "The old email is no more and forwarding to the new till the site switches over." I placed an order about a month ago from the website. Does this mean that you don't have my order information? Should I send it to you via PM as well? Quote Link to post Share on other sites
avnate 335 Posted March 31, 2012 Report Share Posted March 31, 2012 I have recorded the sales logs, that was my main goal before the switch... The email server is a separate issue all together. Will has everything and is putting it all together. At this time we are back on top of everything. As of a hour ago we got the email server issue resolved, host had to reset server permissions. Quote Link to post Share on other sites
christcorp 26 Posted April 11, 2012 Report Share Posted April 11, 2012 So, any customer updates? Has shipments gone out? There was a lot of posting back and forth, and I know there's a lot of interested customers who want to buy an AR adapter for their Saiga. If MSA has started shipping and you've received your adapter, I think it's only fair to let potential customers know that MSA is taking orders and coming through for you. Quote Link to post Share on other sites
Gunsotsu 2 Posted April 11, 2012 Report Share Posted April 11, 2012 They still haven't come through. That clear enough? Quote Link to post Share on other sites
avnate 335 Posted April 12, 2012 Report Share Posted April 12, 2012 Unless your spam filter is catching something you should have TWO emails from us. One last week from Will and one from earlier today when we did a mass shipping. Your adapter as well as the Rebuild kit for NOTOFNOW shipped. I have resent your tracking a second time from the MSA site to be sure you got it. I have people responding on the MSA Facebook site so I know they are being received. Quote Link to post Share on other sites
Gunsotsu 2 Posted April 12, 2012 Report Share Posted April 12, 2012 Emails received, invalid tracking number by the USPS website. 1 Quote Link to post Share on other sites
burnpgh 4 Posted April 13, 2012 Report Share Posted April 13, 2012 (edited) The USPS site will eliminate numbers if you copy/paste it from elsewhere (who knows why). Got my e-mail, copy/pasted, same result as you. Enter the number manually and see if you dont get a valid tracking report. My adapter should be here monday. Edited April 13, 2012 by burnpgh Quote Link to post Share on other sites
notofnow 5 Posted April 13, 2012 Author Report Share Posted April 13, 2012 Got email and tracking number for my order Quote Link to post Share on other sites
pyzik 597 Posted April 13, 2012 Report Share Posted April 13, 2012 All this is so good to hear! Glad MSA is headed back in the right direction. Quote Link to post Share on other sites
Gunsotsu 2 Posted April 13, 2012 Report Share Posted April 13, 2012 The USPS site will eliminate numbers if you copy/paste it from elsewhere (who knows why). Got my e-mail, copy/pasted, same result as you. Enter the number manually and see if you dont get a valid tracking report. My adapter should be here monday. Nope. Copied and pasted and entered manually, nothing. Contacted MSA, nothing. Caveat emptor. Quote Link to post Share on other sites
liberty -r- death 1,445 Posted April 13, 2012 Report Share Posted April 13, 2012 I was hoping that you were posting that it arrived. Quote Link to post Share on other sites
avnate 335 Posted April 14, 2012 Report Share Posted April 14, 2012 Expected Delivery By: April 16, 2012 Delivery Confirmation™ Quote Link to post Share on other sites
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