Jump to content

Bonesteel? No response to calls or email


Recommended Posts

Get hold of the company that actually makes their stuff, cnc warrior. The bonesteel guy got weird about responding to customers a while back. We had to deal with this on the vepr site.

 

CNC warrior still is good about taking care of their customers still, and they are the actual manufacturers. Chris at bonesteel did the design and I think some of the early manufacture. He designed a very good hinge, but I don't think customer service is his forte.

  • Like 1
Link to post
Share on other sites

That's annoying. IMO his hinge has the geometry which should have been obvious to the competition. Can't bind, can't get sloppy. It's well thought out, and well built.

Edited by GunFun
  • Like 1
Link to post
Share on other sites

I was finally able to contact Chris through CNC Warrior. He called me minutes after speaking with CNCW and addressed my concerns to my satisfaction. I asked for a refund, he politely agreed, and ow that it's come back, I find that he even refunded the initial cost of shipping.

My impression is that Chris means well, but may be burning the candle at both ends.

  • Like 1
Link to post
Share on other sites

Well, that's a resolution, anyway. It's a shame though, because I do think he offers a superior product at a fair price.  Maybe he just needs another person to run the office and he can do production and design.

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
  • Chatbox

    Load More
    You don't have permission to chat.
×
×
  • Create New...