Use caution when ordering from this back-room operation.

Sorry to hear about the trouble it caused you, but thanks for posting as a warning to others...Also good to hear that Visa was at least helpful as well...

If you're a legitimate business, it's YOUR responsibility to ensure that (a) your contact information (e-mail addresses, phone numbers, mailing addresses, etc.) is up-to-date, ( your customer service is first-rate; what ever happened to "the customer is always right!"?, and © your catalog and website are accurate and up-to-date. It is NOT your customers' responsibility to take care of any issues that ensue because you haven't performed your job well as a business owner. And it is absolutely NEVER okay to berate your customers for your mistakes.

AH, you did everything you could to resolve the situation amicably - and to give them a chance to do the RIGHT thing. Your credit card company even gave them the benefit of the doubt, but once it became apparent that they had no viable, current contact, your credit card company did the right thing in reversing the charges, because by all appearances, it seemed that you had been scammed and ripped off.

For them to then call you a thief and a liar, for not returning something which they wouldn't tell you where to send it, is unconscionable and unacceptable.

Thanks for the heads-up. This company should go on a "black list" of bad people to deal with. I know that *I* won't be sending them any of my hard-earned dollars.

I don't do customer service where I work. I run the warehouse, and I handle shipping and receiving. I do a lot of international orders, and I deal with people for whom English isn't always easy. I've learned that you MUST be polite, clear, and straightforward in your dealings, whether it be with customers or freight carriers. Like I said, I don't do customer service, but it was I who came up with our one clear customer service policy guideline: When a customer contacts us with a complaint or a problem, our FIRST RESPONSE to them is, "What can we do to fix it?" We don't argue, we don't accuse, we don't cajole - we treat the customer as if they are correct and we've made a mistake. I ship out a couple million dollars worth of stuff every year, and it's rare that I screw up, but I DO SCREW UP. It's not my place to belittle the customer for catching my mistake, or to try to put it on them.

One customer with a great experience might tell 5 friends; one customer with a horrible experience will tell everyone who will listen. That's why you have to make damned sure that even the worst customers have a good experience.

Again, thanks for the heads-up.

Mike

Hey,
let's all send em multiple emails,..
is that illeagal?

http://www.omegamanenterprises.com/illumin...ticlescopes.htm

Check out the corny music changes each time you switch pages, this increases loading time.
I wonder if they paid for the music liscence?
Sounds like homemade synth music knock off,..

No the corny ass music should have been a giveaway .

Honestly though, I've NEVER seen a gun-site with horrible music playing on the page. It's unprofessional and annoying. I felt like I just turned an Atari on or something.

either way.. the don't advertise here.....

kind of a cheap ass looking web site

Yeah, well thanks for all the support. I thought I let people know.

Shame on me though... this was my absolutely first time ordering things off the internet.

I've held back until now, because I don't like giving my credit card number out to a computer screen--but that holster they had, well the deal seemed best so I went for it.

From now on, I am not going to input my info into a screen without talking to someone before hand. Let this be my lesson.

I'm also not going to do business with anyone who does not have a contact telephone number and a hard address.

I think these guys are flying under the state and federal tax radars.


As for the absolute best company that I've dealt with since then--it has to be Dinzag Arms. They guy at the other end aswered my emails sometimes within minutes of sending them. Also after an incorrect shipment, they owned up to the mistake and shipped off the correct part (bullet ramp) in a jiffy.


AH

Took me awhile too to break out the CC online. But for gun owners, it's almost a must nowadays.

Just try to stick with well-known sites/vendors and you'll be fine. Or at the very least, if you don't know about a certain website, just come here and ask. Someone will probably have an idea if they are good-to-go or not, and can give you a heads up.

+1 on Dinzag. That man knows how to run a business, and goes above and beyond for his customers.

I haven't ordered from Dinzag yet. The operative word there being YET. I've heard nothing but good things about them, their products, and their service, so they will definitely be seeing some of my bu$ine$$.

Also, a big +1 for Mississippi Auto Arms. I've only ordered a few small things from them, but they were fantastic to deal with.

I'm not averse to ordering over the 'net, but you do have to kind of keep a leery eye out. There are so many scammers these days... A reputation for quality and service is the hardest thing to get - and the easiest to lose!

Mike

When you posted this, I went to look at the Omega website and it looked like a two-year old made it. A retail "shop" with a website like that would never get my business unless I knew the guys were 100% reliable. Talking to someone first isn't really necessary. Sometimes even speaking to a person won't guarantee you won't get ripped off. In the firearms industry, I've done business with loads of places without speaking to a single person. You just have to check the business out well, and if you still have doubt, post around and ask for feedback. One of the AR boards, which I won't name because I don't want to be covered in rotten fruit, has the best vendor rating / feedback system I've seen on a forum. Good luck with your future purchases.

+100 to Dinzag,


I am using a different rear sight than normal and wanted to put on his front sight, but, I didn't know which one would work. So I called and with in 5 min I had all my answers down to the decimal point. I ordered from him and in less than a week I had my part and it was beyond perfect, if that is even possible. Now my sight distance is optimum.

DINZAG RULES!!!! I got a long story, too long to post here, but let me tell you, Brian is the BOMB!! For example, when my item got lost in the USPS black hole in Charlotte, he mailed another one right away. Anything I need to order in the furture, if he sells it, I'm buying it from him first........

And as for on line purchases, I've ordered a whole bunch of stuff from bullet guides to a Steam Shower unit made in New Zealand and I've not been screwed yet. the best advice is use trusted companies, pay with a c/c or an online service like pay pal (yeah, I know, I know)...... and track your packages.

Good luck. and again +1000 to Dinzag!!

On a side note: Dinzag Arms is not a "them". It's a 1-man operation. Brian does everything himself.

I'm not trying to correct you, I'm just saying, a business rep like he has is hard to earn, so it's even crazier that it's just one guy doing everything. You won't find an easier guy to deal with. Even in the rare case, a mistake happens, he's got you covered. I can personally vouch for this.

Order with confidence!

One word: WOW!!

I really hope he makes a good living off his work, because it certainly sounds like he earns every penny of it!

Mike

Brian's Saiga business isn't his "living", it's more of his side job... so he does all that *PLUS* he has a job to bring home the bacon... Hes a hard working fellow for sure!!

I dont need to sing the praises of Dinzag... everyone else is doing a fine job... but I can vouch too... TOP notch products and service!!! If you see something of his and think is a little bit more expensive than somewhere else... ( If you could even *FIND* the like someplace else...) I guarantee his will be FAR BETTER in quality, fit and finish HANDS DOWN! and WORTH the extra cost for that level of quality! Why buy a Casio, if you can have a Rolex!

NOTE: This topic is closed and will be removed at the request of the original poster - fiveringstakezo.