We finally got our client's parts back after two years. Nothing touched. The only reason we got the parts back was because we contacted the AG and consumer fraud in Oregon. Thankful for the Oregon DOJ. Thankful that we got the parts back, still really angry and disappointed about the time, the money, and the lies. We won't see the $200 for the parts and the shipping, nor the "pacifier presents" for the angry angry client. Live and Learn.