I've been in business a LOOOONG time. It takes a little more than "Bah! I F'ed up, I'll do better next time." to make a customer happy. Especially if that customer is dropping C-notes. Not one, but multiple. I'm sure Tony does good work, he must to be recommended by the board, but unless something is going on through PMs or E-mails, he's getting none of my cash.
I work hard for my money and when I spend it I expect a little consideration. If Tony couldn't do the job right he should have left the cash on the barrel and said "sorry, can't do that for the price." If he could do it it right, h