I've placed two orders with CSS, and the first one was flawless, but the second one I was missing one part out of the three that I ordered. I've sent e-mails to the address listed on their site, but haven't heard back. I couldn't find a phone number on their website, and the one that I found on this forum gives a message saying that it's unavailable. There are many positive reviews on the forum, so I'm sure it's probably just a one-off situation.