jlott00 0 Posted December 2, 2009 Report Share Posted December 2, 2009 (edited) (placed order 11-11-09) from k-var...3 weeks and waiting...last 2 emails have not been returned...classy people the money has been taken from my account too!...2 weeks ago..... Edited December 7, 2009 by gadsden Quote Link to post Share on other sites
vinnivanhood 17 Posted December 2, 2009 Report Share Posted December 2, 2009 I'm just about to order one from Atlantic Arms - same price, and free shipping, and a vendor here, they already told me they were out for 10 to 14 days though, but no biggie. Wish I could have ordered earlier for even less, but it still seems like a good deal. Quote Link to post Share on other sites
jlott00 0 Posted December 2, 2009 Author Report Share Posted December 2, 2009 im new and didnt know about AA, i ordered back when they where 599. if i could cancel and get the same deal at AA still i sure would Quote Link to post Share on other sites
vinnivanhood 17 Posted December 2, 2009 Report Share Posted December 2, 2009 yeah I missed that deal, they went up about 50 bucks from both places(still a nice price IMO), as long as you get it, it should be well worth it! Quote Link to post Share on other sites
shades_of_grey 1,092 Posted December 2, 2009 Report Share Posted December 2, 2009 from k-var...3 weeks and waiting...last 2 emails have not been returned...classy people the money has been taken from my account too!...2 weeks ago..... This is most likely due to them not being able to connect the FFL info you sent them to your order, (their fault/your fault, doesn't matter). You need to call them, over and over, until they pick up the phone, (they're probably still pretty swamped with orders). Once you get them on the phone, this should be a very easy problem to solve. Quote Link to post Share on other sites
Death_Delirium 7 Posted December 2, 2009 Report Share Posted December 2, 2009 from k-var...3 weeks and waiting...last 2 emails have not been returned...classy people the money has been taken from my account too!...2 weeks ago..... This is most likely due to them not being able to connect the FFL info you sent them to your order, (their fault/your fault, doesn't matter). You need to call them, over and over, until they pick up the phone, (they're probably still pretty swamped with orders). Once you get them on the phone, this should be a very easy problem to solve. +1 I had the same issue only I didnt wait that long for it to sit there. I called them about a week after I placed my order since I had not received my tracking number yet. It took me calling for about a half an hour solid before someone actually picked up, but once they did they found my FFL's info and I had a tracking number within a few hours of the call. Quote Link to post Share on other sites
Elkhound 91 Posted December 2, 2009 Report Share Posted December 2, 2009 They called me two days after I placed my order, asking about my FFL information. Per tracking, mine is leaving El Paso today. WJ Quote Link to post Share on other sites
Bizzarolibe 5 Posted December 2, 2009 Report Share Posted December 2, 2009 I ordered mine from Atlantic Firearms, and I am more than willing to pay their 3% credit card charge for their excellent customer service, even in the midst of a huge "gun rush" that had them swamped with orders (I ordered mine when they were 500$). They were very professional. The one that they were going to ship out to me they said was all scratched up when it got to them from Arsenal because the muzzle break had gotten loose during shipping and scratched up the finish. So they asked me to wait until they got a new shipment of rifles in, and sent me a free 30 round magazine, even though the delay wasn't really their fault. Anyway, it's well worth the wait. The rifle is a freaking work of art. But hey, you've already paid for it, so don't sweat it. Just call 'em up and talk it out. Quote Link to post Share on other sites
PRISONSHANK 70 Posted December 2, 2009 Report Share Posted December 2, 2009 K-var's customer service is a joke! I had to get my ffl to call em an raise hell a week after he had sent a digital copy. rifle sure is purdy tho Quote Link to post Share on other sites
Elkhound 91 Posted December 2, 2009 Report Share Posted December 2, 2009 +++111 for Atlantic Firearms. Quote Link to post Share on other sites
Azrial 1,091 Posted December 2, 2009 Report Share Posted December 2, 2009 I'm just about to order one from Atlantic Arms - same price, and free shipping, and a vendor here, they already told me they were out for 10 to 14 days though, but no biggie. Wish I could have ordered earlier for even less, but it still seems like a good deal. This is good to know, I was going to order direct from Arsenal, but will now call Atlantic. Hum, I wonder if Peachstate has them? They are local to me! Quote Link to post Share on other sites
Atlantic Firearms.com 170 Posted December 2, 2009 Report Share Posted December 2, 2009 AZRIAL If you are looking for a SGL you may want to order soon the prices will go up this weekend from K-Var , the rifles are already discounted so we can not lower the price but may be able to hook you up with free ship or some AK mags as Saiga 12 disount . Please email us direct and let us know your S12 user name and what you are looking for. sales@atlanticfirearms.com Quote Link to post Share on other sites
whatthedil 7 Posted December 2, 2009 Report Share Posted December 2, 2009 I had a good experience with K-Var on the SGL-21 order, but I had a pretty cool FFL too who faxed immediately. I ordered when they were 500.00 and had it in about 1.5 weeks from clicking buy with ground shipping to PA. I did however email them about another item and never received a response... I just bought the items I contacted them about elsewhere. Quote Link to post Share on other sites
jlott00 0 Posted December 3, 2009 Author Report Share Posted December 3, 2009 (edited) contacted them by phone today, talked to a nice lady who said she would get it out and i would get an emai showing it went out they also offered 3day select and i had to fax the ffl for the 3rd time! did i hear back today that it was shipped NOOOOOO......k-var sucks @$$. calling tomorrow ....this is ridiculous Edited December 4, 2009 by gadsden Quote Link to post Share on other sites
vinnivanhood 17 Posted December 3, 2009 Report Share Posted December 3, 2009 (edited) Well I just ordered mine tonight from Atlantic, they said the were out of them for 10 to 14 days but that I could go ahead and order I wanted to get one before the price went up again and I don't mind waiting, sending a MO in the mail anyway to save the 3% the forum member discount didn't get applied, but I wrote it in the notes so I hope its ok! tried calling but it was already to late. I guess well see. Just got the M.O. from wallyworld, but damn if I aint out of stamps Edited December 3, 2009 by vinnivanhood Quote Link to post Share on other sites
Atlantic Firearms.com 170 Posted December 3, 2009 Report Share Posted December 3, 2009 vivanhood , can you please send a email direct about your issue with the discount so we can take care of this for you . Quote Link to post Share on other sites
alphashifter 1 Posted December 3, 2009 Report Share Posted December 3, 2009 from k-var...3 weeks and waiting...last 2 emails have not been returned...classy people the money has been taken from my account too!...2 weeks ago..... I ordered my SGL21-61 Thursday night, picked it up from my FFL yesterday. So my own experience with K-Var was OK but after reading about others', I'll probably look elsewhere for future purchases...Which sucks because I was considering the aluminum upper and lower handguards like those that come on your rifle. Hope you get your rifle soon. Quote Link to post Share on other sites
alphashifter 1 Posted December 3, 2009 Report Share Posted December 3, 2009 - Prisonshank - love your signature quote, but your profile pic is THE BEST! 1 Quote Link to post Share on other sites
jlott00 0 Posted December 3, 2009 Author Report Share Posted December 3, 2009 (edited) my god, i called and they said they didnt get the ffl again!...wtf is wrong with there system, the lady ive been talking to is nice and helpful (she is new) she wasnt even working there when i ordered my ak! lol but she obviously is ust telling me BS so i will get off the phone..2x now..think her name is courtney so much for the 3day select doing anything for me Edited December 7, 2009 by gadsden Quote Link to post Share on other sites
spicoli 12 Posted December 3, 2009 Report Share Posted December 3, 2009 Dealing with Arsenal was the worst customer experience I have ever had. Was lied to several times, waited six months, and still didnt get the problem resolved. Quote Link to post Share on other sites
spicoli 12 Posted December 3, 2009 Report Share Posted December 3, 2009 Dealing with Arsenal was the worst customer experience I have ever had. Was lied to several times, waited six months, and still didnt get the problem resolved. Quote Link to post Share on other sites
BrutalGardener 205 Posted December 3, 2009 Report Share Posted December 3, 2009 My SGL21 took about a week to get to me. The various parts that I have ordered from them before were always shipped very fast and they e-mailed me the tracking # every time. My only problem with them is that their shipping always starts at like $12, even if you just order a few stock screws or something similar. Quote Link to post Share on other sites
jlott00 0 Posted December 4, 2009 Author Report Share Posted December 4, 2009 well called them today...... they said the problem was "they hadnt received my FFL.....my god 4x's really? its to the point where they must be retarted.. DONT EVER BUY FROM KVAR!!!!!!!! they have had my 600 bucks or weeks now...its actually getting a little scary....im getting that pre rip off feeling.... today they asked for my ffl's phone number and my own and said they would call my ffl to see what the deal is and get it out, and would call me back. either happen? nah of course not......im straight pissed now. im calling these sorry SOB one more time tomorrow...... this is gonna be one of those things where i make sure to let ppl who mention kvar know how sorry they treat people for a long time. the age of forums can make or break a company these days 1 Quote Link to post Share on other sites
shades_of_grey 1,092 Posted December 4, 2009 Report Share Posted December 4, 2009 well called them today...... they said the problem was "they hadnt received my FFL.....my god 4x's really? its to the point where they must be retarted.. DONT EVER BUY FROM KVAR!!!!!!!! they have had my 600 bucks or weeks now...its actually getting a little scary....im getting that pre rip off feeling.... today they asked for my ffl's phone number and my own and said they would call my ffl to see what the deal is and get it out, and would call me back. either happen? nah of course not......im straight pissed now. im calling these sorry SOB one more time tomorrow...... this is gonna be one of those things where i make sure to let ppl who mention kvar know how sorry they treat people for a long time. the age of forums can make or break a company these days gadsden, calm down. K-Var is not going to steal your money. I'm not defending their sloppy business practices and I know you've gotta be very frustrated by now, (and I don't blame ya), but they are not going to simply keep your money and send you nothing in return. They're more well-established than that. I ordered from K-Var because they had the lowest price on the rifle I wanted, and I was willing to risk the fairly terrible CS they're well-known for. My transaction went very smoothly, and I'm sorry to hear that yours has not. What I did was have my dealer fax a copy of his FFL to K-Var immediately after I placed my order on their website, with a note attached letting them know which order number, (and other customer info), it was regarding. This worked well for me. What method/s have you tried so far to get a copy of the FFL to K-Var? If it's just been email so far, I suggest a fax with a note clearly identifying which order it's for. Hell, have your dealer fax several copies throughout the business day until it finally sinks in. I'm sorry to hear it's taken so damn long, but I have no doubt that you will receive the rifle that you've paid for... once you finally get them to pull their heads out of their asses. Quote Link to post Share on other sites
jlott00 0 Posted December 4, 2009 Author Report Share Posted December 4, 2009 i may have went of the dip end for a bit there..... but, i ordered the rifle at night, had the ffl fax in the morning. got a call next day saying they needed ffl, hung up called the ffl and they faxed within 5 min. called no answer...emailed no answer...repeated. finally get an email saying they needed ffl and that they had called and left a message(no...they did not), my god so they faxed it again no news...called no answer..email no answer...emailed no answer....finally Wed got an answer and they said they need an ffl, i said ok....they are going to fax it right now, if you dont get it please call me today .......nothing called thursday(today kinda) and they got my ffl's phone number and said they where gonna call them and figure it out and call me back......nothing....... Quote Link to post Share on other sites
shades_of_grey 1,092 Posted December 4, 2009 Report Share Posted December 4, 2009 Well, at this point I'd suggest what I mentioned: have your dealer fax his FFL with your customer and order info over and over and over...(all day), until they finally get the fuckin hint and ship you what you've paid for. This shouldn't be necessary, but apparently it is. Quote Link to post Share on other sites
Tengun 0 Posted December 4, 2009 Report Share Posted December 4, 2009 I am hoping to have the opposite experience with K-var. I ordered and SGL21 yesterday online, called this morning, and was told that my rifle would be going in the mail today. The big difference though is that my FFL happened to already be in their system. No tracking number yet, but so far, so good. Quote Link to post Share on other sites
fowardobserver46 1 Posted December 4, 2009 Report Share Posted December 4, 2009 from k-var...3 weeks and waiting...last 2 emails have not been returned...classy people the money has been taken from my account too!...2 weeks ago..... I ordered from K-Var on Tuesday and had a shipment tracking order on Thursday with a scheduled delivery for the 7th. There must be a problem with your FFL or some other glitch. Quote Link to post Share on other sites
jlott00 0 Posted December 5, 2009 Author Report Share Posted December 5, 2009 (edited) called today, lady who answered was very pushy and rude, turns out it was the owners wife. she was acting like i was in the wrong for even calling. i told her i was told i would get 3day select WED and it would ship and it didnt. she said "hold on" she came back and said "no one promised you 3day select"..and "we just recieved you fax today (friday, 4th) only problem is we didnt fax it at all today lol ANOTHER LIE... i was being nice and polite too! but she just flat out was rude. i told her that yes someone sure did. and she flat told me "no".. then she said they HAD BEEN out of stock is what the problem was...i said three weeks?...she says yes......LIE...i said thats cool except others on the s12 forum have ordred them and recieved them since i ordered mine. then she says it will ship next week ..maybe thursday....well i wondered why they couldnt push my order out since i order so long ago? now keep in mind we are at 24 days since ordering, and i have sent the ffl 4 or 5 times, no glitches on our end.......for sure and i told/asked her that, she gets pissed and says "we have been very busy!!!".....ok like its a bad thing or my fault?...let me just file that with "it will go out today" and "our fax was broken" and pure all the other BS ive been told lol i finally just asked if she thought i was stupid?..(in a calm voice) she was trying to get off the phone....with no apology or anything then i asked for a manager and she said "I AM THE MANAGER!!!" ....wow..... i said are you the shipping manager? and she shortly said no and transfered me to the shipping manager, who was nice! thanks god she said they wouldnt be in until next thursday (which is nothing to do with her, she was awesome) why couldnt the first lady just tell me that they where out of stock again??? so sadly im looking at 35 days, maybe. if that was the truth from ordering/paying to actually getting the rifle.....to me thats awful and wasnt offered anything but refund int he email below and an "apology" i got an email that said "I believe I spoke to you today, I apologize, none of this has been intentional, we have had several people quit and it has been crazy. We have new people and as you know when dealing with guns it's not something you can just walk into and know what you're doing. I guess I should have gave you the option of a full refund, do you want that?"" all i heard was -halfway apology-excuse-excuse-....... do i want a refund? f no i wat my gun geez..... thats what most good businesses do, offer a refund...wow..i figured they where out of the money crunch they where in and didnt mind refunding the low price i got anyways. i also replied and said id be a lot happier to recomend k-var if i got a discount on some mags"...i dont think thats asking to much Edited December 7, 2009 by gadsden Quote Link to post Share on other sites
dan olsen 0 Posted December 5, 2009 Report Share Posted December 5, 2009 I ordered mine from Atlantic Firearms and they were very polite and friendly they even had my FFL on file. Quote Link to post Share on other sites
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